TERMS & CONDITIONS

Training, Online Programs & Consultations

Effective Date: 1Sep2026
Last Updated: 15 Sep2026
Company Name: Lead with sole
Website: www.leadwithsole,com

Welcome to [Company Name]. These Terms & Conditions govern the use of the website and access to online and in-person training courses, workshops, mentoring, and consultation services.

By using the website, registering for any program, making a purchase, or booking a consultation, the user confirms that they have read, understood, and agreed to these Terms & Conditions. If you do not agree, please do not use the services.


1. Services

Depending on the services offered on the website, the Company provides online and live courses, recorded programs, corporate training, mentoring and guidance, consultations, workshops, and educational materials.

Each service page specifies the applicable content, duration, delivery method, fees, and any specific terms.


2. Registration & Payment

Registration or booking is considered confirmed once the required information has been provided and payment has been successfully completed, where advance payment is required.

  • Fees must be paid according to the price displayed at the time of purchase.

  • Subsequent price changes will not affect confirmed and paid purchases.

  • The customer is responsible for providing accurate personal and payment information.

  • Any bank or non-refundable processing fees are subject to the terms of the payment provider and applicable law.

  • A booking or registration is not considered confirmed if the payment transaction fails.


3. Online Programs & Courses

The purchaser receives a personal, non-transferable right to access the program for the specified access period.

The user may not:

  • Share their account or login credentials.

  • Copy, record, reproduce, publish, or resell program content.

  • Share training materials with third parties.

  • Use the content for commercial or training purposes without the Company's prior written consent.

All content, including videos, presentations, written materials, templates, methodologies, and recordings, is protected by intellectual property rights and remains the property of the Company or its respective licensors.

The Company may suspend or terminate access to a program in cases of unauthorized use, while retaining all applicable legal rights.


4. Course Cancellation & Refunds

Online courses are subject to the refund policy displayed at the time of purchase and applicable laws.

  • Before access is activated: The customer may be eligible for a refund in accordance with the applicable program terms.

  • After digital content has been activated or accessed: A refund may not be available where permitted by applicable law.

  • If the Company cancels a program: The Company may offer a transfer to another date or alternative program, or a refund, depending on the circumstances and applicable law.


5. Consultations & Booking

A consultation appointment is considered confirmed once the booking has been accepted and the required payment has been received.

The consultation duration, fee, date, time, and delivery method will be specified during the booking process.

Consultation fees must be paid in advance unless otherwise agreed in writing.


6. Consultation Cancellation & Rescheduling

24 Hours or More Before the Appointment

The customer may request cancellation or rescheduling at least 24 hours before the scheduled appointment. Any refund or rescheduling will be subject to the applicable policy and payment terms.

Less Than 24 Hours

A cancellation made less than 24 hours before the appointment may be considered a late cancellation. The fee may be non-refundable, while rescheduling may be offered subject to availability.

No-Show

A customer will be considered a No-Show if they fail to attend the appointment, fail to join an online session, or cannot be reached without prior notice.

In the event of a No-Show, the session fee is non-refundable. The Company may, at its discretion and subject to availability, offer an alternative appointment.


7. Late Arrival

Sessions will start and end according to the scheduled appointment time. The Company is not obligated to extend a session due to the customer's late arrival.

Significant or repeated lateness may be treated as a No-Show, depending on the circumstances.


8. Changes or Cancellation by the Company

If an appointment is cancelled or rescheduled by the Company or the consultant, the customer will be notified as soon as reasonably possible.

The Company will provide an alternative appointment or other appropriate option, including a refund where applicable.


9. Refunds & Payments

Where a refund is approved, the amount will be returned to the original payment method. The time required for the refund to appear in the customer's account depends on the bank or payment service provider.

The Company is not responsible for delays caused by banks, card issuers, or payment service providers.


10. Offers & Discounts

Offers, promotions, and vouchers are subject to the terms specified at the time they are provided and may not be exchanged for cash, applied retroactively, or combined with other offers unless expressly stated otherwise.


11. Confidentiality & Privacy

The Company will handle information provided by the customer with reasonable confidentiality in accordance with applicable laws and the Privacy Policy published on the website.

Information may be disclosed where required by law or where reasonably necessary to protect rights or safety, or to prevent fraud or misuse.


12. Nature of Consultation Services

Consultation and mentoring services are intended to provide personal or professional guidance and development. Unless expressly stated otherwise, they do not constitute medical or psychological diagnosis or treatment, legal or financial advice, or emergency services.

The Company does not guarantee any specific outcome from any program or consultation, as results may vary depending on each customer's circumstances, participation, and application.


13. Website & Account Use

Users must use the website lawfully and must not attempt to hack, disrupt, damage, or interfere with its systems, or use another person's account or payment method without authorization.

Users are responsible for maintaining the confidentiality of their account information and must notify the Company if they suspect any unauthorized use.


14. Suspension or Termination of Services

The Company reserves the right to suspend or terminate a user's access to the website, programs, or account in the event of a material breach of these Terms & Conditions, fraud, misuse, unauthorized sharing of content, or any unlawful activity.

Such suspension or termination does not affect any legal rights or claims accrued by the Company.


15. Website Availability & Circumstances Beyond Control

The Company will make reasonable efforts to maintain the availability of its website and services but does not guarantee uninterrupted or continuous operation.

The Company is not responsible for delays or interruptions resulting from circumstances beyond its reasonable control, including technical failures, internet outages, third-party service interruptions, or emergency circumstances.


16. Limitation of Liability

To the extent permitted by applicable law, the Company shall not be liable for indirect or incidental losses arising from the use of the website, programs, or services.

Nothing in these Terms & Conditions shall limit any liability that cannot legally be excluded or limited under applicable law.


17. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by the applicable laws of the State of Kuwait.

Any disputes shall be subject to the jurisdiction of the competent courts of the State of Kuwait, unless mandatory applicable law provides otherwise.


18. Amendments to These Terms

The Company may update these Terms & Conditions from time to time. The updated version will be published on the website together with the applicable update date and will apply to subsequent use and transactions to the extent permitted by applicable law.


19. Acceptance

By using the website, purchasing any program or course, or booking a consultation, the user confirms that they:

  • Have read and understood these Terms & Conditions.

  • Agree to comply with them.

  • Have provided accurate information.

  • Have authorization to use the selected payment method.

  • Have reviewed the payment, cancellation, refund, and No-Show terms.

  • Agree to the Privacy Policy.

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